To Our Valued Customers,
We are writing to confirm that our service experienced an interruption earlier today, November 18, 2025, which may have affected your ability to access our platform or certain features.
We sincerely apologize for the disruption this caused to your work and your day. We understand how much you rely on our service, and we regret the inconvenience this incident has caused.
What Happened
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Incident Cause: The service interruption was caused by a major, global outage of the Cloudflare Global Network, a critical internet infrastructure provider that we (and many other major online services) utilize for security and content delivery.
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Timeframe: The issue began around 11:48 UTC.
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Impact: Customers may have experienced slow loading times, intermittent access issues, or generic “500 Internal Server Errors” when trying to reach Docupilot.
Status: RESOLVED
Cloudflare engineers have now fully implemented a fix, and we have confirmed that our services have recovered and are operating normally. We are continuing to monitor all systems closely to ensure full stability.
Our Commitment
While this was a third-party issue outside of our direct control, your experience remains our responsibility.
Our engineering team immediately engaged to mitigate the impact on our platform and followed the recovery process closely. We will be conducting an internal review to see if any further protective measures can be taken to isolate our service from similar widespread infrastructure events in the future.
If you are still experiencing any residual issues, please try clearing your browser cache or contact our support team immediately.
Thank you for your patience and understanding as the global internet infrastructure recovers from this significant event.
The Docupilot Team